Kevin spends some time in AT&T Hell. I used to work for an unnamed (but three lettered, work it out) telecom company, and his take is right.
You are a profit source and otherwise a complete and valueless annoyance. There is no impetus to treat you with anything other than contempt. There are options, but most are no better, and despite the whole concept of transportability, it's usually more effort than it's worth to switch carriers.
Judge Green is spinning in his grave.
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