Time Warner Is a Bunch of Idiots

We have Time Warner Cable (cuz it's the local monopoly) and have been generally pleased with it. But over the weekend, we tried to add their sports package to our setup, using the online setup. Everything went fine but the channels never became available. So, finally, this morning we called TWC to find out what was up.

Well, the order has been cancelled, we're told. Why? UMMMMMMMM we don'tknow, they say. So we go through an endless ordeal with customer service (with, admittedly, a very nice woman) trying to get it set up. Which it turns out she can't do. The only way to do is to go back online and set it up ourselves. So I do so, typing onehanded (a first! really!) and get the order entered. She goes back into her system and bingo there's the order, so she sets out to get it activated for us.

And she can't. So she rummages around and bangs on the system and can't get it to work. So, off she goes to find a techie guy or a supervisor who can make it work. And after about ten minutes of hold music, she comes back on and tells us that it can't be done. Apparently, our package (which is admittedly a nice special) can not be altered. In ANY fashion. So we can't add the sports package.

This is the height of stupidity as far as I'm concerned. We have a special deal from TWC, not a huge savings, but a reduction from the regular price. In other words, they're making less from us than they could. And when we tried (OH how we tried), to let them make MORE money from us, they refused to give us the opporutnity to give them more money.

I guess I shouldn't be surprised. These are the same idiots that merged Time-Warner with AOL and managed to lose money for EVERYBODY involved and is one of the few big business operations where senior management actually got fired for losing money, that's how egregious it was.

We're keeping TWC since we don't have any real choice (ATT U-Verse? PUHLEEZE!) But if we had a roof, that cable box would be out and a dish on said roof so fast there'd be windburn on the TWC people.

Good people at customer service but LOUSY customer service.